helpscout_get_conversation

Pack: help-scout · Endpoint: https://gateway.pipeworx.io/help-scout/mcp

No MCP client? Call it directly: GET https://gateway.pipeworx.io/v1/tools/helpscout_get_conversation for the schema, then POST the same URL with its arguments for the data.

Return one Help Scout conversation with full customer, inbox, assignee, tag, status, and timing details, optionally embedding its threads. Answers what happened in a specific support case.

Parameters

Example call

Arguments

{
  "_apiKey": "your-helpscout-oauth-access-token",
  "conversation_id": 123456,
  "include_threads": true
}

curl

curl -X POST https://gateway.pipeworx.io/help-scout/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"helpscout_get_conversation","arguments":{"_apiKey":"your-helpscout-oauth-access-token","conversation_id":123456,"include_threads":true}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('helpscout_get_conversation', {
  "_apiKey": "your-helpscout-oauth-access-token",
  "conversation_id": 123456,
  "include_threads": true
});

Connect

Add this to your MCP client config, or use one-click install buttons:

{
  "mcpServers": {
    "help-scout": {
      "url": "https://gateway.pipeworx.io/help-scout/mcp"
    }
  }
}

See Getting Started for client-specific install steps.