@pipeworx/help-scout

Connect: https://gateway.pipeworx.io/help-scout/mcp · Install: one-click buttons

Tools: 4

Read customer-support conversations, inboxes, and service performance from the Help Scout Inbox API.

Tools

• helpscout_list_conversations — filter and search support conversations
• helpscout_get_conversation — retrieve one conversation, optionally with threads
• helpscout_list_inboxes — list accessible inboxes
• helpscout_email_report — measure email support volume, response time, and resolution

Auth

Pass a Help Scout OAuth 2 access token as _apiKey. Access tokens expire; obtain or refresh them through Help Scout’s authorization-code or client-credentials flow. The pack is read-only.

Data sources

• Help Scout Inbox API
• Help Scout authentication
• Help Scout email report

Tools

• helpscout_list_conversations — Return a bounded Help Scout conversation page with subject, customer, inbox, assignee, tags, status, waiting time, and timestamps. Answers which support requests match an account, status, inbox, tag,
• helpscout_get_conversation — Return one Help Scout conversation with full customer, inbox, assignee, tag, status, and timing details, optionally embedding its threads. Answers what happened in a specific support case.
• helpscout_list_inboxes — Return Help Scout inboxes accessible to the token with IDs, names, email addresses, and creation or update timestamps. Answers which support queues can be used for filtering and reporting.
• helpscout_email_report — Return Help Scout email-support volume, replies, response time, first-response time, handle time, resolution time, and first-contact resolution for a bounded date range. Answers whether support load a