`helpscout_get_conversation`

Pack: help-scout · Endpoint: https://gateway.pipeworx.io/help-scout/mcp

Return one Help Scout conversation with full customer, inbox, assignee, tag, status, and timing details, optionally embedding its threads. Answers what happened in a specific support case.

Parameters

Name	Type	Required	Description
`conversation_id`	number	yes	Help Scout conversation ID
`include_threads`	boolean	no	Embed conversation threads; chat text can be truncated by Help Scout

Example call

Arguments

{
  "_apiKey": "your-helpscout-oauth-access-token",
  "conversation_id": 123456,
  "include_threads": true
}

curl

curl -X POST https://gateway.pipeworx.io/help-scout/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"helpscout_get_conversation","arguments":{"_apiKey":"your-helpscout-oauth-access-token","conversation_id":123456,"include_threads":true}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('helpscout_get_conversation', {
  "_apiKey": "your-helpscout-oauth-access-token",
  "conversation_id": 123456,
  "include_threads": true
});

Connect

Add this to your MCP client config, or use one-click install buttons:

{
  "mcpServers": {
    "help-scout": {
      "url": "https://gateway.pipeworx.io/help-scout/mcp"
    }
  }
}

See Getting Started for client-specific install steps.

helpscout_get_conversation