`freshdesk_get_ticket`

Pack: freshdesk · Endpoint: https://gateway.pipeworx.io/freshdesk/mcp

No MCP client? Call it directly: GET https://gateway.pipeworx.io/v1/tools/freshdesk_get_ticket for the schema, then POST the same URL with its arguments for the data.

Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.

Parameters

Name	Type	Required	Description
`_apiKey`	string	yes	Freshdesk API key
`_domain`	string	yes	Freshdesk subdomain
`id`	number	yes	Ticket ID

Example call

Arguments

{
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "id": 1234
}

curl

curl -X POST https://gateway.pipeworx.io/freshdesk/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"freshdesk_get_ticket","arguments":{"_apiKey":"your-freshdesk-api-key","_domain":"mycompany","id":1234}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('freshdesk_get_ticket', {
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "id": 1234
});

Response shape

Field	Type	Description
`id`	number	Ticket ID
`subject`	string	Ticket subject
`status`	number	Ticket status code
`priority`	number	Ticket priority level
`description`	string	Ticket description
`requester_id`	number	Requester contact ID
`created_at`	string	ISO timestamp
`updated_at`	string	ISO timestamp
`conversations`	array	Array of conversation objects

Full JSON Schema

{
  "type": "object",
  "properties": {
    "id": {
      "type": "number",
      "description": "Ticket ID"
    },
    "subject": {
      "type": "string",
      "description": "Ticket subject"
    },
    "status": {
      "type": "number",
      "description": "Ticket status code"
    },
    "priority": {
      "type": "number",
      "description": "Ticket priority level"
    },
    "description": {
      "type": "string",
      "description": "Ticket description"
    },
    "requester_id": {
      "type": "number",
      "description": "Requester contact ID"
    },
    "created_at": {
      "type": "string",
      "description": "ISO timestamp"
    },
    "updated_at": {
      "type": "string",
      "description": "ISO timestamp"
    },
    "conversations": {
      "type": "array",
      "description": "Array of conversation objects",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "number",
            "description": "Conversation ID"
          },
          "body": {
            "type": "string",
            "description": "Conversation message body"
          },
          "created_at": {
            "type": "string",
            "description": "ISO timestamp"
          }
        }
      }
    }
  }
}

Connect

Add this to your MCP client config, or use one-click install buttons:

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://gateway.pipeworx.io/freshdesk/mcp"
    }
  }
}

See Getting Started for client-specific install steps.

freshdesk_get_ticket