`freshdesk_get_contact`

Pack: freshdesk · Endpoint: https://gateway.pipeworx.io/freshdesk/mcp

Get full contact details by ID including name, email, phone, company, address, and ticket history.

Parameters

Name	Type	Required	Description
`_apiKey`	string	yes	Freshdesk API key
`_domain`	string	yes	Freshdesk subdomain
`id`	number	yes	Contact ID

Example call

Arguments

{
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "id": 5678
}

curl

curl -X POST https://gateway.pipeworx.io/freshdesk/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"freshdesk_get_contact","arguments":{"_apiKey":"your-freshdesk-api-key","_domain":"mycompany","id":5678}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('freshdesk_get_contact', {
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "id": 5678
});

Response shape

Field	Type	Description
`id`	number	Contact ID
`name`	string	Contact name
`email`	string	Contact email address
`phone`	string \| null	Contact phone number
`company_id`	number \| null	Associated company ID
`address`	string \| null	Contact address
`created_at`	string	ISO timestamp
`updated_at`	string	ISO timestamp

Full JSON Schema

{
  "type": "object",
  "properties": {
    "id": {
      "type": "number",
      "description": "Contact ID"
    },
    "name": {
      "type": "string",
      "description": "Contact name"
    },
    "email": {
      "type": "string",
      "description": "Contact email address"
    },
    "phone": {
      "type": [
        "string",
        "null"
      ],
      "description": "Contact phone number"
    },
    "company_id": {
      "type": [
        "number",
        "null"
      ],
      "description": "Associated company ID"
    },
    "address": {
      "type": [
        "string",
        "null"
      ],
      "description": "Contact address"
    },
    "created_at": {
      "type": "string",
      "description": "ISO timestamp"
    },
    "updated_at": {
      "type": "string",
      "description": "ISO timestamp"
    }
  }
}

Connect

Add this to your MCP client config, or use one-click install buttons:

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://gateway.pipeworx.io/freshdesk/mcp"
    }
  }
}

See Getting Started for client-specific install steps.

freshdesk_get_contact