Freshdesk

liveSaaSProductivity

Helpdesk ticket and contact management via Freshdesk API v2.

5tools
0msauth
free tier50 calls/day

Tools

freshdesk_list_tickets

List support tickets filtered by status (e.g., "open", "closed") and priority (e.g., "1" for urgent). Returns ticket ID, subject, status, priority, and requester.

No parameters required.

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freshdesk_get_ticket

Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.

No parameters required.

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freshdesk_search_tickets

Search tickets by query (e.g., "status:2 AND priority:3" or keyword text). Returns matching ticket ID, subject, status, and priority.

No parameters required.

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freshdesk_list_contacts

List customer contacts. Returns name, email, phone, company, and contact ID for filtering and pagination.

No parameters required.

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freshdesk_get_contact

Get full contact details by ID including name, email, phone, company, address, and ticket history.

No parameters required.

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Test with curl

The gateway speaks JSON-RPC 2.0 over HTTP POST. You can test any pack directly from the terminal.

List available tools
bash
curl -X POST https://gateway.pipeworx.io/freshdesk/mcp \
  -H "Content-Type: application/json" \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/list"}'
Call a tool
bash
curl -X POST https://gateway.pipeworx.io/freshdesk/mcp \
  -H "Content-Type: application/json" \
  -d '{"jsonrpc":"2.0","id":2,"method":"tools/call","params":{"name":"freshdesk_list_tickets","arguments":{}}}'

Use with the SDK

Install @pipeworx/sdk to call tools from any TypeScript/Node project.

TypeScript
import { Pipeworx } from '@pipeworx/sdk';
const px = new Pipeworx();
const result = await px.call("freshdesk_list_tickets", {});
ask_pipeworx
// Or ask in plain English:
const answer = await px.ask("helpdesk ticket and contact management via freshdesk api v2");