`freshdesk_list_tickets`

Pack: freshdesk · Endpoint: https://gateway.pipeworx.io/freshdesk/mcp

List support tickets filtered by status (e.g., “open”, “closed”) and priority (e.g., “1” for urgent). Returns ticket ID, subject, status, priority, and requester.

Parameters

Name	Type	Required	Description
`_apiKey`	string	yes	Freshdesk API key
`_domain`	string	yes	Freshdesk subdomain (e.g., “mycompany” for mycompany.freshdesk.com)
`page`	number	no	Page number for pagination (default 1)
`per_page`	number	no	Results per page (default 30, max 100)
`filter`	string	no	Predefined filter: new_and_my_open, watching, spam, deleted (default: new_and_my_open)
`order_by`	string	no	Sort by: created_at, due_by, updated_at, status (default: created_at)
`order_type`	string	no	Sort order: asc or desc (default: desc)

Example call

Arguments

{
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "filter": "new_and_my_open"
}

curl

curl -X POST https://gateway.pipeworx.io/freshdesk/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"freshdesk_list_tickets","arguments":{"_apiKey":"your-freshdesk-api-key","_domain":"mycompany","filter":"new_and_my_open"}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('freshdesk_list_tickets', {
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "filter": "new_and_my_open"
});

More examples

{
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "page": 2,
  "per_page": 50,
  "order_by": "updated_at",
  "order_type": "desc"
}

Response shape

Field	Type	Description
`tickets`	array	Array of ticket objects

Full JSON Schema

{
  "type": "object",
  "properties": {
    "tickets": {
      "type": "array",
      "description": "Array of ticket objects",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "number",
            "description": "Ticket ID"
          },
          "subject": {
            "type": "string",
            "description": "Ticket subject"
          },
          "status": {
            "type": "number",
            "description": "Ticket status code"
          },
          "priority": {
            "type": "number",
            "description": "Ticket priority level"
          },
          "requester_id": {
            "type": "number",
            "description": "Requester contact ID"
          },
          "created_at": {
            "type": "string",
            "description": "ISO timestamp"
          },
          "updated_at": {
            "type": "string",
            "description": "ISO timestamp"
          }
        }
      }
    }
  }
}

Connect

Add this to your MCP client config, or use one-click install buttons:

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://gateway.pipeworx.io/freshdesk/mcp"
    }
  }
}

See Getting Started for client-specific install steps.

freshdesk_list_tickets