`freshdesk_get_ticket`

Pack: freshdesk · Endpoint: https://gateway.pipeworx.io/freshdesk/mcp

Get full ticket details by ID including subject, status, priority, description, conversations, attachments, and resolution notes.

Parameters

Name	Type	Required	Description
`_apiKey`	string	yes	Freshdesk API key
`_domain`	string	yes	Freshdesk subdomain
`id`	number	yes	Ticket ID

Example call

Arguments

{
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "id": 1234
}

curl

curl -X POST https://gateway.pipeworx.io/freshdesk/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"freshdesk_get_ticket","arguments":{"_apiKey":"your-freshdesk-api-key","_domain":"mycompany","id":1234}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('freshdesk_get_ticket', {
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "id": 1234
});

Response shape

Field	Type	Description
`id`	number	Ticket ID
`subject`	string	Ticket subject
`status`	number	Ticket status code
`priority`	number	Ticket priority level
`description`	string	Ticket description
`requester_id`	number	Requester contact ID
`created_at`	string	ISO timestamp
`updated_at`	string	ISO timestamp
`conversations`	array	Array of conversation objects

Full JSON Schema

{
  "type": "object",
  "properties": {
    "id": {
      "type": "number",
      "description": "Ticket ID"
    },
    "subject": {
      "type": "string",
      "description": "Ticket subject"
    },
    "status": {
      "type": "number",
      "description": "Ticket status code"
    },
    "priority": {
      "type": "number",
      "description": "Ticket priority level"
    },
    "description": {
      "type": "string",
      "description": "Ticket description"
    },
    "requester_id": {
      "type": "number",
      "description": "Requester contact ID"
    },
    "created_at": {
      "type": "string",
      "description": "ISO timestamp"
    },
    "updated_at": {
      "type": "string",
      "description": "ISO timestamp"
    },
    "conversations": {
      "type": "array",
      "description": "Array of conversation objects",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "number",
            "description": "Conversation ID"
          },
          "body": {
            "type": "string",
            "description": "Conversation message body"
          },
          "created_at": {
            "type": "string",
            "description": "ISO timestamp"
          }
        }
      }
    }
  }
}

Connect

Add this to your MCP client config, or use one-click install buttons:

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://gateway.pipeworx.io/freshdesk/mcp"
    }
  }
}

See Getting Started for client-specific install steps.

freshdesk_get_ticket