`zd_search_tickets`

Pack: zendesk · Endpoint: https://gateway.pipeworx.io/zendesk/mcp

Search Zendesk tickets with a query string.

Parameters

Name	Type	Required	Description
`query`	string	yes	Search query (e.g., “status:open priority:high”)

Example call

Arguments

{
  "query": "status:open priority:high"
}

curl

curl -X POST https://gateway.pipeworx.io/zendesk/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"zd_search_tickets","arguments":{"query":"status:open priority:high"}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('zd_search_tickets', {
  "query": "status:open priority:high"
});

More examples

{
  "query": "assignee:me status:pending"
}

Response shape

Field	Type	Description
`results`	array	Search results
`count`	number	Total matching count
`next_page`	string \| null	URL to next page

Full JSON Schema

{
  "type": "object",
  "properties": {
    "results": {
      "type": "array",
      "description": "Search results",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "number",
            "description": "Ticket ID"
          },
          "subject": {
            "type": "string",
            "description": "Ticket subject"
          },
          "description": {
            "type": "string",
            "description": "Ticket description"
          },
          "status": {
            "type": "string",
            "description": "Ticket status"
          },
          "priority": {
            "type": "string",
            "description": "Ticket priority"
          }
        }
      }
    },
    "count": {
      "type": "number",
      "description": "Total matching count"
    },
    "next_page": {
      "type": [
        "string",
        "null"
      ],
      "description": "URL to next page"
    }
  }
}

Connect

Add this to your MCP client config, or use one-click install buttons:

{
  "mcpServers": {
    "zendesk": {
      "url": "https://gateway.pipeworx.io/zendesk/mcp"
    }
  }
}

See Getting Started for client-specific install steps.

zd_search_tickets