`zd_get_ticket`

Pack: zendesk · Endpoint: https://gateway.pipeworx.io/zendesk/mcp

Get a Zendesk ticket by ID.

Parameters

Name	Type	Required	Description
`id`	number	yes	Ticket ID

Example call

Arguments

{
  "id": 12345
}

curl

curl -X POST https://gateway.pipeworx.io/zendesk/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"zd_get_ticket","arguments":{"id":12345}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('zd_get_ticket', {
  "id": 12345
});

Response shape

Field	Type	Description
`ticket`	object	Ticket details

Full JSON Schema

{
  "type": "object",
  "properties": {
    "ticket": {
      "type": "object",
      "description": "Ticket details",
      "properties": {
        "id": {
          "type": "number",
          "description": "Ticket ID"
        },
        "subject": {
          "type": "string",
          "description": "Ticket subject"
        },
        "description": {
          "type": "string",
          "description": "Ticket description"
        },
        "status": {
          "type": "string",
          "description": "Ticket status"
        },
        "priority": {
          "type": "string",
          "description": "Ticket priority"
        },
        "created_at": {
          "type": "string",
          "description": "Creation timestamp"
        },
        "updated_at": {
          "type": "string",
          "description": "Last update timestamp"
        },
        "requester_id": {
          "type": "number",
          "description": "Requester user ID"
        },
        "assignee_id": {
          "type": [
            "number",
            "null"
          ],
          "description": "Assigned user ID"
        }
      }
    }
  }
}

Connect

Add this to your MCP client config, or use one-click install buttons:

{
  "mcpServers": {
    "zendesk": {
      "url": "https://gateway.pipeworx.io/zendesk/mcp"
    }
  }
}

See Getting Started for client-specific install steps.

zd_get_ticket