`freshdesk_search_tickets`

Pack: freshdesk · Endpoint: https://gateway.pipeworx.io/freshdesk/mcp

Search tickets by query (e.g., “status:2 AND priority:3” or keyword text). Returns matching ticket ID, subject, status, and priority.

Parameters

Name	Type	Required	Description
`_apiKey`	string	yes	Freshdesk API key
`_domain`	string	yes	Freshdesk subdomain
`query`	string	yes	Search query in Freshdesk syntax (e.g., “status:2”, “priority:1 AND type:‘Question’“)

Example call

Arguments

{
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "query": "status:2 AND priority:1"
}

curl

curl -X POST https://gateway.pipeworx.io/freshdesk/mcp \
  -H 'Content-Type: application/json' \
  -d '{"jsonrpc":"2.0","id":1,"method":"tools/call","params":{"name":"freshdesk_search_tickets","arguments":{"_apiKey":"your-freshdesk-api-key","_domain":"mycompany","query":"status:2 AND priority:1"}}}'

TypeScript (@pipeworx/sdk)

import { Pipeworx } from '@pipeworx/sdk';
const pipeworx = new Pipeworx();

const result = await pipeworx.call('freshdesk_search_tickets', {
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "query": "status:2 AND priority:1"
});

More examples

{
  "_apiKey": "your-freshdesk-api-key",
  "_domain": "mycompany",
  "query": "type:'Question' AND status:open"
}

Response shape

Field	Type	Description
`results`	array	Array of matching ticket objects

Full JSON Schema

{
  "type": "object",
  "properties": {
    "results": {
      "type": "array",
      "description": "Array of matching ticket objects",
      "items": {
        "type": "object",
        "properties": {
          "id": {
            "type": "number",
            "description": "Ticket ID"
          },
          "subject": {
            "type": "string",
            "description": "Ticket subject"
          },
          "status": {
            "type": "number",
            "description": "Ticket status code"
          },
          "priority": {
            "type": "number",
            "description": "Ticket priority level"
          }
        }
      }
    }
  }
}

Connect

Add this to your MCP client config, or use one-click install buttons:

{
  "mcpServers": {
    "freshdesk": {
      "url": "https://gateway.pipeworx.io/freshdesk/mcp"
    }
  }
}

See Getting Started for client-specific install steps.

freshdesk_search_tickets